May 25, 2010

Dating and Grieving

This Single Nester, as many of you know, is on match.com and you have been privy to my trials and tribulations of online dating.

I don't do much with my membership and this past month since my brother passed away has not been much different.

So, after seeing the president of match.com on the Martha Stewart Show extolling the virtues of his online dating site, I decided to contact customer service and ask them if they could suspend my membership until I have my head back on straight.

Well, here is match.com's email response:

Currently suspending your subscription or putting it on hold for a few months isn't a feature we provide. If you need to take a break though, we offer the option for you to hide your profile until you are ready to use the site again. If there is anything else I can do to help you, please feel free to ask. We wish you the best of luck in finding your match. Angela R. Match.com Customer Care

Are these people complete idiots? Hiding my profile still makes me lose time on my membership!! Thanks for understanding.

I sent another email to match.com inquiring why the president didn't mention to Martha that his company, match.com, has the worst customer service?

Here is the response:

I have added 30 days to your account, in an attempt to compensate for the time you will lose when you are offline. I hope this extra time is helpful. Ryann D. Match.com Customer Care

Thank you but why wasn't this done the first time? I am so fed up. Arrgh!

4 comments:

La TempĂȘte said...

Ugh. Typical of pretty much ALL customer service these days. Makes you want to scream! No wonder I treasure those good customer service people when I am lucky enough to get them.

Laura Ingalls Gunn said...

One thing that I have learned is that we live in a totally narcissistic world. Everyone thinking only of themselves.

It was like my professor a few weeks ago wondering why I couldn't get a drawing done while I had a week off. A week off. What the heck did he think I was doing~ sipping margarita's and sunning myself?
I asked him, "Have your parents died?" No. "Have you ever planned a funeral?" No.
I then looked him square in the eyes and said, "Someday you will recall this moment and be very, very ashamed of yourself."

There is no right way to grieve. It is ok for others to see you grieve. Take your time. Someday the sun will once again shine.

Jenna said...

I'm so sorry. It is so sad that people don't understand situations like that, and they probably won't until they have a similar incident which stinks for everyone. Praying for peace :)

Princess of Everything (and then some) said...

People can be callous sweetie.

I quit match.com. I just really god fed up with them.

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